IndiGo Flight Crisis 2025: What’s Happening & What Passengers Should Know

India’s biggest budget airline, IndiGo, is currently going through one of the worst operational crises in its history. Since early December 2025, the airline has cancelled and delayed a massive number of domestic flights across major airports — leaving thousands of travellers stranded, causing chaos at airports, and triggering widespread disruption. 


The problem stems from new flight-duty regulations imposed by the aviation regulator DGCA (Directorate General of Civil Aviation), combined with crew shortages and apparently inadequate planning by IndiGo.

What Exactly Is Happening?

  • On December 5, 2025 alone, more than 1,000 flights (nationwide) scheduled by IndiGo were cancelled. 

  • On December 6, the airline cancelled over 400 flights across major Indian airports. 

  • The on-time performance (OTP) dropped drastically: from around 84.1% in October to about 67.7% in November.

  • Airports like Delhi, Mumbai, Bengaluru, Hyderabad and others witnessed large crowds, stranded passengers, luggage backlogs, long queues and general chaos.

Why Is This Happening: Causes Behind the Chaos

1. New DGCA “Crew Duty / Rest-Time” Regulations (FDTL)

  • As of November 1, 2025, DGCA’s revised rules require longer rest periods for pilots/crew, stricter limits on night landings, and tighter caps on total duty hours.

  • The rules aim to improve flight safety by preventing pilot fatigue. 

2. IndiGo's Crew Shortage & Poor Planning

  • IndiGo reportedly underestimated the number of pilots/crew needed under the new rules. They did not hire or train enough staff to comply The airline had a limited “buffer crew” (around 4% extra) which proved insufficient under new compliance requirements

  • As a result, many flights could not be crewed — leading to mass cancellations. 3. Seasonal & Operational Pressures

  • The disruption coincides with winter season (fog, weather), increased air-traffic, and busy travel schedules, compounding the stress on operations.

  • Additionally, airspace restrictions, ATC (air-traffic control) and airport congestion contribute to cancellations beyond crew-related issues.

What IndiGo and DGCA Are Doing — Response & Mitigation

  • After criticism and mounting pressure, the DGCA temporarily relaxed some of its rules: airlines (including IndiGo) are now allowed to count leave days of pilots as their weekly rest — giving more flexibility for crew rostering. 

  • The government and aviation ministry asked airlines to submit mitigation plans, revise crew schedules and ensure smoother operations.

  • IndiGo’s management admitted to misjudgement and planning gaps, and pledged to stabilise operations.

  • However, despite some easing of norms, cancellations and delays continue, indicating the recovery will take time.

Impact on Passengers & Travellers

  • Thousands of travellers have been stranded or faced abrupt cancellations with little or no prior notice.

  • People have missed important commitments — flights meant for work, family events, connecting flights, etc. Many ended up staying overnight at airports, incurred extra expense on alternate travel or accommodation.

  • Major disruption at airports: overcrowding, long queues at counters, confusion, luggage backlog.

  • Travellers are now more hesitant to book flights with IndiGo, fearing unpredictability.

  • Refunds, re-bookings, rescheduling — all have become cumbersome, uncertain and stressful.

Conclusion

The ongoing IndiGo flight crisis of December 2025 is a result of a complex mix: stricter safety norms, crew shortages, mis-management and heavy travel demand. While the new rules aim to protect passenger safety in the long run, the short-term impact has been harsh — thousands of passengers stranded, travel plans ruined, and airports overwhelmed.

For passengers: stay alert, check your flight status regularly, have alternate plans, and demand your rights (refunds / rescheduling) if cancellation occurs. For the airline and regulators: this is a lesson — better planning, transparent communication, and contingency measures are vital before enforcing major regulatory changes.

Hopefully, in the coming weeks, as crew staffing improves and operations stabilise, air travel will return to normal — with improved safety and reliability. Until then, travel with caution and awareness.


Frequently Asked Questions (FAQ)

Q1: Why are so many IndiGo flights being cancelled lately?
 A1: Because of new pilot duty/rest-time rules from DGCA (FDTL norms), IndiGo faced a serious crew shortage. The airline underestimated the number of pilots required under the new regulations and failed to hire/train enough crew.

Q2: When did these new rules come into effect?
 A2: The final phase of the revised Flight Duty Time Limitation (FDTL) rules took effect on 1 November 2025. 

Q3: Is it safe to fly now with IndiGo?
 A3: The rules were introduced to improve safety by reducing pilot fatigue. So safety standards are intact. The problem is with operational readiness — currently there’s inconvenience due to delays/cancellations. Once crew scheduling stabilises, flights should resume normally.

Q4: What should passengers do if their flight is cancelled?
 A4: You should request a full refund or alternate flight/rescheduling from IndiGo. Also check your PNR and flight status one day before travel. Keep alternate travel plans ready.

Q5: When will IndiGo operations return to normal?

A5: While the airline has said it will stabilise operations gradually, full normalcy might take some time. Many media reports estimate recovery might take at least 1–2 weeks, depending on crew availability and regulatory compliance. 

Location: India

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